Support
A question, a bug, an idea?
You write directly to the person who builds the apps. No bot, no multi-step form.
apps@sos-informatique44.frTo speed things up, include: the app concerned, your phone model, the OS version (iOS or Android) and what you were doing when the problem appeared. A screenshot helps a lot.
Frequently asked questions
Is my data backed up if I change phones?
Data is stored inside the app, on the device. It is included in your phone’s backup (iCloud or Google) and restored with it. The tracking apps also offer an export to a file, in their settings.
How do I delete all my data?
Delete the app: since nothing is stored on a server, everything goes with it. You can also reset the data from each app’s settings without uninstalling.
I bought “Remove ads” in Back to Orbit and the ads came back.
Open Menu, then Shop, and tap “Restore purchases” while signed in to the same Apple or Google account used for the purchase. If that doesn’t fix it, send us the purchase date and platform.
What languages are the apps in?
Challenge and My Puppy are in French. Back to Orbit is in French and English. SnapCal is in English, as it targets the US and the UK first.
Can I suggest a feature?
Yes, and that is often how the next versions get decided. Write to us with “Idea” in the subject line and the app’s name.
Do the apps work offline?
Yes. No app needs an internet connection to work, except for showing ads in Back to Orbit.